Jaquar — Jaquar bathroom taps

Greetings!
I am writing this to make you aware about the issue I am facing with the taps fitted in my washroom.
When we first moved into our new home, the builder had provided us with Jaquar fittings in washrooms. We used those for nearly 10-12 years without facing any issue.
So, when we finally decided to renovate our home, our 1st preference was Jaquar sanitary fittings. We renovated our house about a year ago. Soon we realised taps are getting harder to operate. We raised a customer complaint. We got to know from the service provider that this issue might come again and again and guess what! he was absolutely right. Now it has become our routine to call customer care every month, wait for 1 hour to talk to a representative, register a complaint and wait for a serviceman to come and repair it. Even the calendar would miss a date but this process has been regular for us since last year. This time I took the charge and called customer care. Asked the customer representative to connect me to his senior. The senior connected me to someone else who ensured that this time they will give us the permanent resolution of this. I sighed in relief. Today the service man came and told me that even if I replace parts, this issue will keep happening. Even if the company decides to give me taps replacement I have to bear the cost of all the tile replacements.

So after spending thousands on fittings company is giving me two options -
1) Keep bearing the regular monthly trauma of complaint registration and resolution
2) Empty the pocket for repair and refurbishings
BOTH OF WHICH ARE NIGHTMARE FOR US.

I hope this elaborated mail helps you to understand the importance of ethics in conducting business and help me in escalating this matter further.