[Resolved]  Jaquar — No service even though they offers 10 years service warranty at the time of purchase.

Address:

686691

I have purchased Jaquar pipes and fittings few years back. Health faucet handle broken few months back. So i have enquired about the warrenty in the shop from where i have purchased. As they they told i registerd the complaint on 8/10/2016 through the toll free number, the ref. no is 658206. after 10 days one person called me saying that he is from Jaquar services and asked the details of my complaint and he told he will be coming for rectification on the same day evening. But not arrived. Once i contacted him in the number he told that due to rain he didn't come. it was one friday and told me that he will come on next day. As i was available on that day he promised me to come on sunday. But nothing happened. after two three days i made a call and he replied that he will definitely come on the next day and i took leave and waited for him. no reply and no service. After a few days i again called the toll free number and mentioned about this. They registered a new complaint on 2/11/2016 with ref. no 706468. No reply till 12/11/2016 and i again registered a new complaint on the same day with ref. no. 745754. Today that is on 22/11/2016 a person called me and told that he is from Jaquar services and asked about the complaint details and address. He told me that he is coming for service positively by 2 pm and then he changed the time to 5pm. So i took half day leave and waited. After 5.30 pm i tried to contact him but no reply at all. I think Jaquar is not trust-able. Very bad service scheme.