Jaquar — Non replacement o[censored]nserviceable tap

I am mr rs mann, mobile no.[protected]. My address is :the shanti niwas, p. O. Junga, distt shimla h. P.
3months back your technician came and removed a tap to replace it as it was broken internally. Despite lockdown being lifted there is no action from your end. Please expedite. Please acknowledge. Rs mann