Jaquar — Repair or spare not arranged in 3 years.

One WC (western comode) at my home -has a lid/cover of which the connecting part is damaged (the ring and cover is intact) and so the cover and ring keeps falling off.

Since around 3 years i have been complaining to and chasing customer care, service personnel, local dealers, regional service providers to find me a solution to this- but they are not able to do anything about it.. which i get to know after several attempts and wasted efforts from my end.

For very simple small parts that are missing- i am told that these are not kept in surplus so the whole cover has to be replaced. First of all, that is gross waste of resources and very unmindful towards environment- as a whole lot of plastic will have to be discarded when some tiny spares could have done the job (obviously not to mention the cost of replacement of whole unit to a customer).

I understand that companies can not run with the environment in mind but i guess its high time they do.. (but thats not the issue here)

Anyway, i have little children who use this WC and i am very scared they might fall into it because of the moving ring and lid and so i have been agreeing to replace whole cover and hence been asking for the replacement.

But alas, they say that it's an old model so even the lid and cover is not available!!

We installed this WC about 9 years back along with others in our house. They are all spic and span and beautifully maintained. I am sure many people and organizations maintain such items that way and they last for decades...So for the company to leave me hanging by giving "old model" excuse is completely unacceptable. I hope Jaquar does not expect me to dig out this WC to replace with a newer one for such a minor damage?

I have called and told so many jaquar representatives about this and i am worn out now. They ask me to call again if issue is not resolved- but just how many times and to what avail? Each time i end up going in loop through the same process to still get no solution... Eventually i mailed them almost a week back, they said they have asked the area rep to sort it, but no one has called or replied since then.

The dwindling ring is a big safety hazard for little kids at home (being basic necessity.) I have told them so and they choose to ignore it. Completely unacceptable and unfair.