Jaquar — till today i have not received new pipes

I have given complaint about jaquar pipes which have been bought from lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu. Technician named sathesh visited on 20.04.2019 and took photos for the material damage and informed that damaged jaquar pipes will be replaced. He discussed with sales executive ragul ghose of lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu and informed him that email will be sent to lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu so that new pipes will be replaced by them. Till today i have not received new pipes. I contacted several times and made complaint. My complaint reference number is 00385389 dated 20.4.2019. My address is mrs. U. Nithya lakshmi, no.35, 36, baba foundation, gurusamy road, nolambur, chennai-95, tamil nadu.