Jaquar — wall hung wc broken

Address:

560097

I have installed Jaquar wall hung WC on March 2015 under the Jaquar guidance. Now the WC has been broken and I have complained to Jaquar helpline, they visited my home.

Jaquar people have told that it was installed without washer, the plumber has installed complete unit including concealed cistern under the supervision of Jaquar technical people.

They are not ready to accept the guarantee or warranty.

Please guide me in the next step.

Regards
Persis