[Resolved]  Jaquar — wash basin with corrosive marks on its surface

Wash basin model ars-wht-39801, bought on 6-apr-2018, had corrosive marks appearing on surface (Photo attached) from end of july. Phoned customer care[protected] to lodge complaint on 13th august with sr 00714806, and i was asked to share the photo of defective basin at another phone number[protected], nivesh singh as per truecaller data.

Since 13th august, i had called up customer care to check status every 10 days, and everytime i was told the following exact lines:
- case is under review for replacement
- photos are yet to be received at head office
- jaquar will call me back within 2 days to update me with latest status

On 21st september, i called customer care for the 4th time, and i explained them to tell me if they would replace the product or not, if they don't i am fine, but not to waste any more time over false promises. I was again assured that i would be called back within 24 hours, which they did not.

Funny thing, customer care opened another service request (Sr[protected], probably to defend the delay in turn-around-time, obviously adding to my frustrations and harrasment.

I am requesting your interference in this matter. It has been more than 50 days since i lodged the complaint. All i ever wanted to understand if the product could be replaced or not.