Jaxtakart — Item ordered is not received

Address:

Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA

I make a purchase with jaxtakart.com on 06th May 2020, But I never received the item until today. I called several times but no answer. I paid total ₹674 for the purchase through razorpay.com. I emailed them after two weeks from the purchase date, they replied they will sent the item after lockdown is finished. now the lockdown is finished, but now the status is same not shipped. Now day's they are not given any replay to email also. I ordered my required item through other merchant and I received that. So I don't need that item from jaxkat. Kindly take refund solution about this matter as soon as possible.