[Resolved] Jaxtakart — received damaged realme 5i headphone on 10th march 2020 - order #510716

Shalivahan Kanur

Address:

Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA, Jalpaiguri, West Bengal, 735133

Hi Team, Y'day Night i have received the above Ordered item # 510716 i.e. Realme 5i Headphones

The headphone is NOT working fine need to replace the same only one Ear it was working fine... i checked the connection the wire is Loose.. i received the damages piece need to replace the same with New one...

Checked online to replacing/ return but i didn't fine any option and even i tried to reach customer care number +[protected] but No one is picking...

Either you Replace it with New one or Refund the Money back

+1 photos

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Apr 19, 2020

Complaint marked as Resolved

Mar 13, 2020

Updated by Shalivahan Kanur Hi Team, as per Email from Support Team, I have sent the Product via Registered Post Today, Attached the invoice from the Postal department PDF and Tracking URL as well

Article No: RN[protected]IN (Registered Letter) has been booked on 13/03/2020 11:36:16 am and Track Article @ www.indiapost.govt.in

Once you receive the Package either You can refund Money back to Account (or) sent the New Product (which should not be refurnished one)

Verified Support

Mar 16, 2020

Jaxtakart Customer Care's response Dear Customer,
Thank you for sharing your return shipment details. We will let you know once we have received your return shipment.
We Jaxtakart deeply regret the inconvenience caused to a valuable customer like you, and extend our heartfelt apologies.