[Resolved]  Jaxtakart — replacement products not received

Address:Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA, Jalpaiguri, West Bengal, 735133

I ordered one moto e4 plus battery on 23 dec 2019. I received the item 8th jan, i checked the item, its faulty battery. As per the instructions i returned the product to jaxtakart. Now they are telling the item not available to dispatch or every day they are telling item will dispatch with bin 24 hours. And not ready to refund amount also. Kindly help me to resolve this matter.
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Apr 16, 2020
Complaint marked as Resolved 
Verified Support
Mar 16, 2020
Jaxtakart Customer Care's response
The replacement Item Shipped Through: DTDC COURIER, AWB No: K33759970 and the item is successfully delivered on 10th February 2020. We hope you have received the item.
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