Jet Airways — Cancelled flight without any reason

Address:

Bangalore, Karnataka

Hi, We booked a round trip ticket from Guwahati-Bangalore for my parents for my mother's treatment as mentioned below. PNR- VTAHSG Travel date- 20 Dec'13: Guwahati to Bangalore (Flight no 9W 2364) 5 Jan'14: Bangalore to Guwahati (Flight no 9W 2363) But on 5th of January'14, when they reached Bangalore Airport to board the flight, jet airways suddenly cancelled the flight saying its too foggy in North East region. Whereas other airlines like Air India, Spicejet, Indigo were flying to Guwahati on the same day. The next best option the Jet Airways ground stuff offered to my parents was to travel till Kolkata and then arrange something on their own even though we booked ticket till Guwahati for them. After fighting with them for a long time, they gave tickets for 7th January'14. At the end my parents suffered for the whole day, wasted money in traveling to and from Bangalore Airport that too without any clear reason of the flights being cancelled. Please look into the issue and take necessary action to make sure that Jet Airlines provide a proper justification for their carelessness and because of which hundreds of people suffered. And many of them were patients. Thanks, Nabajyoti Paul