Jet Airways — Cheating case at Jet Privilege

Address:

Bangalore, Karnataka

Mr. Naresh Goyal, This is to report to you directly about cheating and malpractice in your Jet privilege services. I have been a Jet Privilege member for many years now. I had accumulated over 33K+ miles on my membership over the years. I used to be a patron of your airlines. I am extremely disappointed with how I have been treated in the last 3 months. I got an email mentioning that about 30K miles will get expired by March 31st of 2015 and one of the options to retain / extend was to apply for a Jetprivilege co-branded credit card. Taking this instruction I did apply and open my Jet privilege co-branded HDFC bank credit card before the expiry date. I even got a new Jet Privilege #[protected] with confirmation from your service agent in an email that both the accounts will be merged and I will in total have 35700 JP Miles. This confirmation came on April 2nd, 2015. I kept checking the online account and this was not executed. On repeatedly checking over email and phone calls - over 10-12 mails in the last 2 months, your service agents kept misleading me by asking all kinds of details. That my new account had a different first and last name, I had to give my credit card statement, my addresses were not matching etc. This is after I kept following up. For each of the above requests, I sent proof of credit card statement, passport copy etc. To my shock yesterday when I called, your agent said, the miles cannot be restored. This is nothing short of cheating. I feel furious about this and want to bring this to your attention for redressal. I have all the mails and phone call exchange proof to vindicate the promise from Jet Airways and will seek appropriate legal and other remedial measures with compensation if issue is not sorted out appropriately. Looking forward to hearing from you. My email id is [protected]@gmail.com Regards, Bhaskar Babu