Jet Airways Ltd — unethical behaviour

Address:

Mumbai City, Maharashtra, 400056

I am travelling to kathmandu with my wife and daughter on[protected] by flight no. 9w 250 departing mumbai 7.55 am.
Passenger name : deepak shah
My wife : rupal shah
My daughter : hetvi shah (Minor 16 years)
I am informed that i should carry either passport or voter id card as id proof and my daughter will have to carry college i card issued to her as id
I am not having passport or voters id card but have aadhar card
My wife is having passport and my daughter is having college i card and aadhar card.
I went and met duty manager at mumbai airport and showed him a valid document of bureau of immigration of indian government clearly mentioning what identity documents an indian passenger should carry with himself while travelling to nepal / bhutan
The same can be viewed online at :
Https:/boi.gov.in/content/indian passengers
The same is reproduce here under for yoour referal :
Identity documents required for indian citizen going to / coming from nepal by air : -
(I) valid national passport
(Ii) photo identity card issued by the govt. Of india/state govt./ut administration in india to their employees or election id card issued by election commission of india.
(Iii) emergency certificate issued by embassy of india, kathmandu
(Iv) identity certificate issued by embassy of india, khatmandu
(V) person in age group of above 65 years and below 15 years would be exempted from the requirement of approved identity documents mentioned in sl no. (I), (Ii), (Iii) and (Iv) however they must have some document with photograph confirming their age and identity such as pancard driving liecense cghs card ration card etc
(Vi) childeren between the age group of 15 to 18 years may be allowed to travel between india and nepal on the strength of identity certificate issued by principal of the school in prescribed format.
(Vii) in case of family (Family means husband wife minor childeren and parents) travelling together. The approved identification documents at sl. No. (I), (Ii), (Iii) and (Iv) would not be insisted from all the family members if one of the adult member in the family has in possession of one of the prescribed identification document at sl no. (I), (Ii), (Iii) and (Iv). However other family members have some proof of their id with photograph and their relationship as a family viz cghs card, ration card, driving liecense, id card issued by school college etc.
Note : 1. Aadhar (Uid) card is not acceptable travel document for travel to nepal / bhutan except for cases mentioned at sl no. (V) and (Vii)

From above point no. (Vii) it can be easily seen that goverment has made provisions for cases of people like me where one of the family member has valid id card as per the norms and others can travel with them even on aadhar card.
Either the staff at the airport is not made aware of the new list of documents or they are just following what they are taught years back.

Now kindly let me know why jet airways is not considering this options because of which i have to suffer a lot.

Deepak shah