Jet Airways — Not refund the basic fare charge

Address:

Mumbai City, Maharashtra

Booking No FAUVBE dated 03/04/2015 Ticket No[protected] to[protected]. for 03/04/2015. I booked five tickets for my co-worker K N Vijayan and family from Bombay to Cochin for 03/04/2015 through cleartrip.com in Jet airways. While booking, the site had showed one stop in Bangalore with 4 Hrs halt and the ticket is refundable... But due to urgency I booked the ticket through cleartrip.com. After half an hr when the tickets came to my mail it showed 14 Hrs halt in Bangalore but my friend had an urgent problem in his native place (a funeral) and had to come back that night itself. So I booked another ticket with my credit card from your site for Indigo flight. Then I immediately cancelled the Jet airways ticket through your site. . But no refund came to my SBI card account. I called the clear trip and asked about the refund.. After complaining through customer care service of clear trip they refunded just Rs.5245 out of Rs. 25800. I called Jet airways again for more refund they told me that they deducted the balance money as penalty. had sent a mail for the refund letter but did not get any reply and rejected my refund request. In other airlines they refund the basic fare charge or adjust for next time. So I request you to advice Jet air ways for refund the basic fare. Thanking you Rahim. M Mobile -[protected]