Jet Airways — Worst Experience of Jet Airways missed flight

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I had a flight on 25.02.15 from Mumbai to Kolkata for 6:55 am. I did a web check in a day prior and reached airport on time. Due to misguidance of ground staff I entered in the wrong coach which boarded me in the Chennai flight. It was shocking to realize that I'm in a wrong flight while I was standing next to my seat, and then a crew member says “Sir, this flight is for Chennai”. By that time it was 6:40 am. They tried to contact the flight but were not able to hold it for me and let the flight go away. I was asked to go to the counter and ask what can be done. I was told that there is only one flight Mumbai to Silchar via Guwahati, as it was very important for me to reach the same day, I said, I wouldn't mind, but I was surprised when I was asked to pay for Kolkata-Guwahati sector that was Rs.1799. As it was really important for me to reach Silchar I did not argued and paid the difference amount and took the flight. At Kolkata airport the flight to Guwahati was delayed by 1 hour and despite bringing this to the knowledge to the ground staff about my whole story the staff without any confirmation assured me that the same flight will go till Silchar. At Guwahati, I was completely shocked when I was told that my Silchar flight is departed and there is no other flight that will go to Silchar the same day. The reason for me to reach the site the same day was I had an audit to be conducted which was scheduled for 26.02.15 morning. The schedule went completely for a toss due to negligent and unprofessional behavior of Jet airways staff. There was no option but to give me a stay in Guwahati and made me reschedule the whole audit which was extremely painful for me to do it. I finally was given a stay in a nearby sub-standard hotel and Guwahati to Silchar first flight for 26.02.15. This torture has made the company suffered for a loss and a mental disturbance to me, as I'm not use to these situations. It’s a request to you to refund my entire flight expenses from Mumbai to Silchar. Ave had travelled with jet airways before but let me bring this to the knowledge; your services are deteriorating as compared to other flight services like Indigo and for that matter even Go Air. As they have buses which have a ticker board to show that coach belongs to which flight. I’m working for Patel Engineering Ltd. and I haven’t bought this to their notice as a fault of Jet Airways, as it may hamper your business to a great extent. Kindly cooperate and understand the traumatic experience and refund my money. Thanks, Regards, Mayur Aggarwal.