[Resolved]  Jio — i am complain about my recharge of my jio no. (my money deducted from my ac. but recharge not done)

Address:

Village nagla harji, post baimveerpur , tehsil atrauli, Aligarh, Uttar Pradesh, 202281

Sir, my name is naresh kumar. I recharged my mobile number [protected] for 399 rupees from my jio app on 23 september. Money was deducted from my bank account and not recharged. After waiting for 2 days, i talked to jio care, they told me that we have not received any money and they refused to refund my money. I had also talked to my bank they saying that the transaction has been successful on our behalf. I want to get a refund of rs 399 in my bank. I have the transaction id of the payment made, whose screenshot i will attach.

My jio mobile no. Whome i want recharge - [protected]
Recharge merchant app - my jio
My bank name - paytm payments bank
Transaction id - s5649508
Transaction date & time -23 sep, 8:14 pm