Jio — Jio cancel free subscription of 1 year which was free with iphone 7 plus purchase

Address:	Bhavnagar, Gujarat, 364005
Website:	www.jio.com

I had opted from idea and came to jio by purchasing iphone 7 plus which had an offer of 1 year free subscription something worth rs. 1499/- per month for 1 year.

I had been using my permanent postpaid number 9*46 and wanted the the free subscription on that number so i ported idea and purchased iphone 7 plus on 17th feb 2017 from reliance digital (Himalaya mall - bhavnagar). During purchase i was told that yes the subscription will start on the ported number 9*46. After march or april the subscription started on my number 9*46. But from 10th june onward i was unable to make calls and internet speed was reduced.

So i called jio customer care and they said the subscription has been cancelled from this number (9*46) as it's started on some other number ending with 26382. I was surprised to hear that. I asked for the full 10 digit number so that i can knows on whose number it has been subscribed.
But they refuse to me the full number and only give me last five digits of the number.

Neither that number *26382 belong to me nor i have any such number on my name

I have been complaining from 10th june, but they say they can't take the complain as it's shows a different sim no. I dont understand how can you subscribe other number (Someone else number)
When the name on the bill of iphone (V solanki) and *26382 (Owner unknown) are different.

I call reliance digital and they said the same issue has been faced with their other iphone customer.

Till today i have not got and satisfactory reply nor any solution.

Their reply "the subscription will not start on this no."

This is not fair. I had joined jio for a postpaid connection in future as i have always been using postpaid connection.