Jio — JioFiber relocation not done for 18 days

Address: MUmbai

Website: www.jio.com

I requested for relocating my JioFiber connection on 29th January but it got rejected saying that I didn't upload one of the documents that they want but a rental agreement. I started the process of address change to be compatible with Jio request and obtained the document that Jio wanted. Please remember that I gave a similar document of my older place that I gave while taking a new connection as well but that time Jio didnt bother since they were getting money. I prepaid for 3 months and hence I was struck. I asked for relocation request yet again with the document that they wanted on 10th Feb but to date there is no resolution. For the past 18 days I have not been using the connection and my money is gone down the drain. Jio is yet to relocate my connection. It got scheduled 3 times but nobody turned up. Today for the fourth time the customer care says it will be done tomorrow. I doubt if that day will come and they will eat up my entire month's prepaid money. It is not letting anybody live peacefully. I guess Jio is only for them to live at the cost of customer service.