This is related to the Order Number[protected]W that was placed via Jio Mart on 14th Jan 2023 for Notlih Pistachios Green Pista 250G*2 (500G). We received the package on 20th Jan 2023 at 07:17 pm.
However, when we opened the packaging on Sunday i.e. 22nd Jan 2023 we realized that the product is incorrect and have received 1 packet of 500 gm Mixed dry fruits instead of 2*250 gm of pistachios. We tried to
raise the complaint via the portal first but were unsuccessful. Following this, we reached out to customer care but were stunned to learn that the return window is only 48 hrs and there is no provision to lodge any complaint regarding this matter. We even spoke to the senior of the customer service executive but again to no avail. They are refusing to accept their mistake and log our complaint
Clearly, you would realize that we have been duped and we feel cheated that a big brand like Jio Mart is behind this in framing policies that is skewed in favor of the third party vendors and leaving their loyal customers in the lurch. To highlight this, let me reiterate that while they allow vendors to deliver their products more than a week later but expect their customers to lodge a complaint within a 48 hrs window including weekends.. I am extremely disappointed and aggrieved and
feel short changed at this unfair trade practice.
All the relevant photos of the product were sent across and the delivered packet clearly mentioned Mixed dry fruits while the bill and invoice continues to mention Green Pistachios 2 * 250 gm which is a clear case of cheating customers... Just imagine ordering sugar and receiving salt instead - and literally adding salt to the wound by refusing to acknowledge and rectify.. Was this information helpful? | 
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