[Resolved]  Jio Mart — Item missing in intact box

Address:

402 Type 5 CIFE, Fisheries University, Panch Marg, off yari Rd. Versova

We placed an order to Jio mart on 20 July 2022 with Order Number[protected]A. The packed received intact and hence paid the amount to the delivery boy as the order in COD category.
After opening the packet, we found that the blank packet of said item; Insight Cosmetics Liner Express Eye Pen 1.5 gm was not placed in a given slot. I took a picture and send it to joi mart customer care. Now Jio mart registered my complaint and misled us that we have not paid so no refund can be given. We were shocked to see such a response from a reputed firm.
Please help us to get back my paid money for this item from Jio mart. We ensure that we never purchase anything from Jio mart in life. It is my last mistake.
Shobha
Mob- [protected]/
[protected]