Jio Mart — TV delivered on 24th Apr 2023 but still installation pending since more than 7 days

Website:www.jiomart.com

Hi,

I ordered MI 81.28 cm (32 inch) HD Ready LED Smart TV, 4A Pro, ELA4638IN from Jio mart and it got delivered on 24th Apr 2028. Also installation was supposed to be done on same day. But I am still waiting for the person who will do the installation and will give a demo. It's more than 7 days but still didn't they didn't come or any call for they are coming for installation.

I already raised comaplaint on 27th Apr if possible please do the same day installation. But I got a reply that it will be done within 72 hours.

I called in customer service multiple times and everytime they say, it will be resolved in 72 Hrs.

But it's more than 7 days and they haven't taken any action yet.

Now I am not able to return this order because as per the policy it should be return before 5 days. Don't know this is their strategy to say this will be solved within 72 hours and didn't response from them till 7 days and then user can't return products due to their policy it should be return in 5 days.

I am requesting you take strict action on this.
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