Jio Mart — Unable to login in jio mart with my phn number

For 8 months, I'm unable to login into my jio Mart account through my registered phone number. I have complained several times but they do nothing! Reliance has started cashback on jio Mart after you recharge with this company but since i can't login into jio mart, my all cashback amount gets wasted! Seems this company just fooling their customers and making money through their fraudulence!
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