Jio — money deducted twice for recharge but not refunded

Website:www.jio.com

I have recharged my jio no-[protected] on 13 jan, 18 with transaction id - [protected] first but i didn't received any response regarding my recharge done or not and again i recharged with transaction id - rj[protected] which got successful after 20 minutes and when i asked jio customer care to refund my first transaction they said that its in queue and they do not have a process of refunding which is a total lie and also if i do not want my money to be kept for next recharge cycle then why they are not refunding it.
Please sir look into this and help me in getting my refund back at the earliest possible.
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