Jio — not receiving sim

Address:560043

I tried to get a sim from jio for my mobile but the agents where i went refused to give me the sim saying that without adhar number no sim and they don't accept any other id like election card etc. Is it not true that the telecom department has given orders saying not to insist on adhar for mobile connection as per telecom secretary aruna sundarajan.
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    Reliance Jio Infocomm Phone
    +91 96 8555 5532
    Reliance Jio Infocomm Address
    Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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