Jio — plan recharge not reflecting after successful recharge receipt

Address:

700024

I have done plan recharge of 399+ 10 that is, rs 409 on 21st november 2019 through google pay. However after receiving successful confirmation receipt from bank and google pay still the helpdesk agent is asking me that they have not received the payment and i have to wait for 10 days for the money to be credited back to my wallet

I don't understand why i have to wait for 10 days just for a confirmation.

My jio number is [protected] and please email me on [protected]@gmail.com

Thank you,
Shaheen