Jio — wrong transaction refund

Hello,

I have done a wrong transaction by putting a last digit wrong. Please cancel the transaction. The number i wanted to recharge was [protected]. But by mistake i entered the number 4.

Please help. I am informing you as soon as possible. I did this recharge from payzapp so i contacted them but they told the amount was forwarded to the merchant so i am finally contacting you.

Transaction detail of the wrong recharge:-

Date and time: 27-mar-2020 11:29
Subscriber id: [protected]
Service provider: jio
Operator transaction id: [protected]

After a while i also did the recharge in the correct number from paytm as the details below:-

Mobile recharge successful
₹ 555
For
Jio mobile number
[protected]

Paid from
Your hdfc bank bank credit card
06:21 pm, mar 27, 2020
Order id [protected]

So, i kindly request you to refund the amount of the wrong recharge in the number [protected].

Thanks in advance.

Regards.

Shreedeep roy

I also sent a mail on [protected]@jio.com on 31, march 2020 but got no reply. Please help.