I am a JioFiber customer . I completed a 2-month JioFiber recharge, but my account now shows that 100% of my data (1000 GB) has been consumed, despite normal usage. As a result, my internet speed has been reduced to approximately 60 kbps, which is insufficient for regular browsing or work.
I have made multiple attempts to resolve this issue through the following channels, without success:
Helpline[protected]calls get disconnected automatically)
MyJio app chat support (only automated responses)
Emails to [protected]@jio.com and [protected]@jio.com
I request the Department of Telecommunications to:
Investigate why my high-speed data was fully consumed within the 2-month recharge period.
Confirm whether the 1000 GB data quota is applicable per month or for the full 2-month recharge.
Ensure that this matter is escalated and that I am contacted by a human JioFiber executive for a detailed usage breakdown and resolution.
Take necessary action to restore proper service or provide compensation if the issue was caused by a system error. Was this information helpful? | 
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