Jiomart — Damaged Products

I received an order that was three days late, on 13th January 2022, and opened it today (14th January 2022). I did not try to check the state of the product because I believed it would be in good condition, as any other person would. But when I did open the bag, to my dismay, the products are damaged. They are damaged beyond the point that I feel uncomfortable consuming them. I ordered a few packets of chips and a few boxes of biscuits. The chips packets are not damaged, however, they too like the biscuit boxes are covered in some oily substance for whatever reason. All the products are covered in the oily substance. I ordered 5 Milano biscuit boxes. They were at the bottom of the packet so I couldn't see all of them. That is why I ate one box today. That box was also covered in the oily substance but I paid no heed because I thought it would be a one-off issue. However, as I looked for more biscuit boxes, I found out that two of the boxes were in bad condition. Both were worn out from different sides and were torn in some areas. To make matters worse, the box that I did decide to open (which was in bad condition) also had a dead insect inside it. One of the biscuit packets (out of the 6) had a disgusting dead insect stuck to it. I want compensation to be in the form of a refund (for the products I want to return, that being the 4 Milano boxes left) and I want discount for future orders (if any).
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jiomart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    893
    Pending
    0
    Resolved
    76
    Jiomart Phone
    1800 890 1222
    70003 70003
    Jiomart Address
    Mumbai, Maharashtra, India
    View all Jiomart contact information