Jiomart — No commitment on delivery date

Address:

Mumbai

Ref order #[protected]W dated July 14, 2023
This order is a prepaid order for groceries made on July 14, 2023.
Today is July 21, 2023 and the items have not been delivered.
On contcating the customer care at Jiomart, i was informed that there was no provision to cancel the order and get a refund.
Nor were they willing to commit to a delivery date.