Jiomart — Wrong food Item delivered and no action for more than 10 days

Website:

www.jiomart.com

I ordered an item in Jiomart online on 25th September 2021 and billed for the same.

Name : Sathish Kumar Sridaran
Order Number :[protected]A
Shipment Number :[protected]A-01
Order Date : 25 September 2021
Product Total : ₹252.00
Order Amount : ₹252.00
Invoice Number : TNB[protected]
Invoice Amount : ₹252.00
Payment Mode : PREPAID

But received a different brand for which I have quality issues earlier. Hence I raised a complaint prefer a replacement or a refund as the quality of delivered is not same.

Complaint Date : 26 Sep 2021
Complaint No: #[protected]

I raised this complaint on 26 Sep 2021, on Sep 27 2021 I received the below email that the issue has been resolved without any resolution.

Ticket No:[protected]

Dear Valued Customer,

Namaste.

With reference to the below email regarding your query against order no.[protected]A, we confirm that the query has been resolved against service request no.[protected]. This service request can be referred for all future conversations against the below raised query.

For further assistance, you can visit our website www.jiomart.com and check your order details under the My Order section.

Thank you for shopping at JioMart. We look forward to serving you again.

Assuring you of our best services at all times.

Dhanyawad,

Team JioMart

till now no one contacted me and I called more than 6 times and I get a reply that it will resolved in 2 days.

Call Ticket numbers
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]
Call Ticket : #[protected]

No one contact me and they will update as it will be resolved in 2 days. Only 2 days will pass by and no one will contact me in any means.