Jipmer — transaction failed but amount deducted from my account

Address: Virudhunagar, Tamil Nadu, 626117

Website: jipmer.edu.in

Ref is made to user id 176753 and 176916 while going to online payment through net banking the amount of rs. 1513.28 was deducted vide ref no.
Ctrus[protected]- [protected]@687338 and ctrus[protected]-
[protected]@714807 on 23.03.2018 respectively but the confirmation letter was not generated stating that ipg. Bobgateway.com took too long to respond. Kindly look into the matter and refund of deducted amount to my current a/c. No. [protected] of iob, rajapalayam branch. Kindly do the needful sir.