Jntu Kakinada — original degree online application status

Address:	Kakinada
Website:	jntukexams.net

We are trying to apply for original degree and migration certificate online and paid the required fee on the official website. When we try to proceed to the next step, website still shows payment pending. When we try to pay again, pop up says payment is successfully processed and no need to pay again. Can someone look into this and help in changing the status of step 3 (Payment) to completed so that we may proceed further?

Thanks