Johnson Lifts — Escalators starting late than required/expected/official time.

Address:	New RAK OPD, AIIMS, New Delhi
Website:	[email protected]

Date of recent incident 12, 13, 14 July 2021.

Respected Sir/Madam
With due respect wanted to humbly depose first that, we are a hospital not hotel or some business organization.
Only the patients are being dealt here to relieve their pain and agony due to various diseases from which they are suffering.
This hospital is not a profit making organization. It has having 12 floors including ground and 3 basement floors.
It is the only hope, for the patients coming from far flung regions of the country and reaching the OPD with so much of difficulties.
The patients waiting since hours outside premises are let in at least 1 hour before (8am) the OPD time (9:00am), so that they could reach their respective intended floors where they want to see the clinicians.
The lifts are operational from 8 AM. But they are not enough alone to accommodate the sudden surge of patients in huge number at once.
This initial hour is full of rush as the whole patients waiting outside the premises come at once to reach their respective floors of OPD.
The escalators never get started at 8am. Sometimes these even start at 9:50am.
The patients get accumulate and compelled to wait in queues for their turn to step inside the lifts despite their pain, disease and tiredness of journey.
The matter should be seen with empathy towards patients.
We are doctors &, compelled to write to ease the pain of patients.
The elevators are not starting on time in New RAK OPD New Delhi.
The operator Mr. Madan has been time and again to start the escalators at 8AM on OPD days.
There are various other complaints too, regarding behavior of your company’s employee, but mentioning those here will divert the whole main issue towards another direction.
Mr. Mohamad Hamid also been contacted, but in vain. The said official denied to ease patients, due to his inclination towards said employee. He told that Johnson is providing services in all AIIMS, across India. Certainly his proud seems the 2nd reason.
It’s a matter of shifting 1 hour of time only. One hour, this is crucial for the patients. The same can be shut earlier in the evening.
The patient’s illness does not understand company’s business terms and condition.
Here in AIIMS, New Delhi patients are left by your company in a pathetic state of affairs.
This current time will also pass when all the formalities will be fulfilled and escalators will be handed over to AIIMS itself. But this inert behavior of Johnson will become a bitter memory.
Your company is respected worldwide to take care of people and not for only doing buisiness.
This is submitted for your kind perusal.
Duty Officer
AIIMS, New Delhi.