[Resolved] Jukaso Journeys — Cheated us by conveying wrong information

 
5 Reviews
Gurgaon, Haryana, Gurgaon District, Haryana, India
 divyalok suman
Hi Respective person,

I request you to please cancel my membership. My Traveller ID 111962 and Contract ID: 33865 with Immediate effect and I want my money back. I paid Rs 15, 000 by Citi Bank Credit card for 5yrs membership.

Reason of cancellation: ( fake offers and commitment)

The wrong message and commitment was conveyed to Me and my wife. We have purchased this membership on 4th October from JOURNEYS BY JUKASO, CITY SQUARE MALL (RAJOURI GARDEN). We were called to collect gift coupon which were won by us in a lucky draw ( as informed by them). When we reach the representative named SALIM ZAFAR entertained us and explained about JUKASO membership and how we can avail holidays from this. The next person was Mr. RAHMAN and his mob. (removed). Both of them tried their level best to convince us to purchase the membership. for getting their job done they committed us about giving many benefits like ( 365 DAYS FREE FACILITY OF SWIMMING POOL, GYMNASIUM, 20% TO 30% DISCOUNT IN DINING IN RESTAURANTS AND FREE BANQUET HALL BOOKINGS TWICE TO THRICE IN A YEAR). After contacting customer care we came to know that company JUKASO does not provide any such facilities. We are only entitled for 4 nights and 5days stay in hotels under JUKASO anually.

They also told us that FREE PASSES would be provided on celebrations of NEW YEAR AND VALENTINE DAY ETC.. But again from customer care we came to know that its not free but discounted coupons are provided. These guys were continuously forcing us to take the decision on the table immediately as these are promo offers and with discounted rate which will not be available afterwards. Only 25 yrs membership would be available but with no discount. they also didn't provided correct details about (WHITE SEASON).

These guys are selling the membership in a very cheap and fraud way and ruining the name and fame of the company JUKASO . So, I request you to please take appropriate action to stop these false deeds and promises under your letter head.
Complaint marked as Resolved Oct 20, 2016
Called by customer care for settlement. They provided 4N5D package that will be consumed by any time.

Complaint Status


[Oct 10, 2016] Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Jukaso Journeys Customer Care's response, Apr 22, 2017
Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

On 12 Oct 16, I got call from one MONIKA ([protected]) from JUKASO RESORT PVT. LTD). She told me that I have won two prizes following a lucky draw coupon that I filled in Reliance Trendz Janakpuri (i) holiday trip worth ₹50, 000/- (ii) Scratch card with an assured gift upto ₹10, 000/-. I didn't filled any such coupon although I went shopping at Reliance Trendz and one executive entered my details in a register which I thought was for ₹1000 coupon offer that I got from Reliance after shopping for ₹ 3499 as a festive offer. Nothing can come for free so I googled and found this link. I m not going to meet them as she called me by an sms from mobile number [protected] at CITY SQUARE MALL 1ST FLOOR SHOP N 10 ( JUKASO RESORT PVT. LTD) NEAR BY METRO STATION RAJORI ( RAJOURI) GARDEN. It must be a FRAUD. Marshal
yes they are fraud. don't listen to them.
I got a call today(22 nov, 2016), regarding same gift coupen and all, they say, i filled up coupen in reliance trendz, and they need a signature and they will prepare an online confirmation from the recipient after receiving the gift, and for that purpose, they want me to be there, i searched and i got this link, and now i have decided to ignore this. Thanks guys for sharing this information online.
They called me saying that you have won gift card and 2N/3D holiday..please collect your coupan from City Square Mall Rajori garden
Then they started to explain their holiday package..Finally they convinced me and my wife for 36000 amount and
We will get 11 N per year for 3 years at Jukaso hotels.
But they are totally fraud.when I tried to avail the holidays the number they have given is switched off.
I called Jukaso they say that there is no such plan for 11 N
We can give you max 4 N per year.
That too must not be on weekend.
People sitting in Jukaso office in CITY square mall are totally misleading the people.
They are sitting there to cheat our hardearned money.
Even Jukaso IT suites Gurgaon hotel also sold off to Ginger.
The mobile no shown on website of Jukaso IT suites Gurgaon comes swithed off.
They say they will refund if you don’t like but when I asked them to refund they say this will take time.
And I am waiting and following since last 1 year for refund.
They are big cheats.
God will not forgive them.

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    Jukaso Journeys - Cheated us by conveying wrong information