[Resolved] Jukaso Journeys — Cheated us by conveying wrong information
Gurgaon, Haryana, Gurgaon District, Haryana, India
Hi Respective person,
I request you to please cancel my membership. My Traveller ID 111962 and Contract ID: 33865 with Immediate effect and I want my money back. I paid Rs 15, 000 by Citi Bank Credit card for 5yrs membership.
Reason of cancellation: ( fake offers and commitment)
The wrong message and commitment was conveyed to Me and my wife. We have purchased this membership on 4th October from JOURNEYS BY JUKASO, CITY SQUARE MALL (RAJOURI GARDEN). We were called to collect gift coupon which were won by us in a lucky draw ( as informed by them). When we reach the representative named SALIM ZAFAR entertained us and explained about JUKASO membership and how we can avail holidays from this. The next person was Mr. RAHMAN and his mob. (removed). Both of them tried their level best to convince us to purchase the membership. for getting their job done they committed us about giving many benefits like ( 365 DAYS FREE FACILITY OF SWIMMING POOL, GYMNASIUM, 20% TO 30% DISCOUNT IN DINING IN RESTAURANTS AND FREE BANQUET HALL BOOKINGS TWICE TO THRICE IN A YEAR). After contacting customer care we came to know that company JUKASO does not provide any such facilities. We are only entitled for 4 nights and 5days stay in hotels under JUKASO anually.
They also told us that FREE PASSES would be provided on celebrations of NEW YEAR AND VALENTINE DAY ETC.. But again from customer care we came to know that its not free but discounted coupons are provided. These guys were continuously forcing us to take the decision on the table immediately as these are promo offers and with discounted rate which will not be available afterwards. Only 25 yrs membership would be available but with no discount. they also didn't provided correct details about (WHITE SEASON).
These guys are selling the membership in a very cheap and fraud way and ruining the name and fame of the company JUKASO . So, I request you to please take appropriate action to stop these false deeds and promises under your letter head.
Complaint marked as Resolved Oct 20, 2016
Called by customer care for settlement. They provided 4N5D package that will be consumed by any time.
[Oct 10, 2016] Jukaso Journeys customer support has been notified about the posted complaint.
Verified SupportJukaso Journeys Customer Care's response, Apr 22, 2017
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
Journeys Resorts Pvt. Ltd.
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