Junglee Rummy — Deducted amount not refunded

I have done the transaction of rupees 2, 000 on dated 1st of July 2021 from Google pay as a UPI transaction which was failed and the amount was deducted from my account which was not still credited back in my account and I filed a complaint from my home town branch - Rampur bhata of IFSC - CBIN0282821 in district chhindwara Madhya Pradesh on 20th of July 2021 and I was informed from my bank that the deducted amount will be credited within 14 working days but still there is no credential in my bank account weather I provide all the all the details which was required from my branch such as transaction details transaction ID, hence it's almost a month gone from the date of complain I filed, but still no action taken so I am kindly requesting you to please search the problem whatever it is and refund my money back in my account which is mainly stuck in the gateway program as I got this information from the app where I used to transact it.
Account holder name - Ankit kaithwas s/o Rakesh kaithwas
IFSC code-CBIN0282821
Account no.- [protected]
UPI transaction id[protected]
Transaction id provided - [protected]