[Resolved] Junglee Rummy — no satisfactory response to my complaint | |||
To the kind attention of https://www.consumercomplaints.in admin, My name is zainul abid v p, working as accounts manager in a company. I have posted a complaint against jungleerummy.com before two weeks. I have not received a satisfactory response from the jungleerummy.com. They are fabricating false evidences in the name of risk management team saying that i am a fraud player. And they took my winning amount of rs.9500 and locked my account. So kindly check the issue and advice me what to do next. If this harm the customers, is there any way to block this website all india? Was this information helpful? | |||
Jan 18, 2018 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Dec 06, 2017 Junglee Rummy Customer Care's response Dear Zainul, Greetings from Junglee Rummy. We would like to inform that all your complaints posted on this forum and emails sent to our risk management team have been responded to with the details of your activities. Please understand that Junglee Rummy is one of the leading websites and since we maintain logs of all your activities there is nothing that we can change manually. Hence, there is nothing that can be fabricated by us. In fact, the details of the games in which you did not follow the terms & conditions of our website have already been shared with you on your registered email id. Your account was locked and funds were confiscated as per the "Fair Play Policy" which is detailed in our terms & conditions you agreed to at the time of registration. Link:- https://www.jungleerummy.com/termsofservice As of now as informed to you on your email, we will not be in a position to unlock your account or refund the balance as we take the fair play of Online Rummy on JungleeRummy very seriously. Any detection of breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences. Thank you for your time! Team Junglee Rummy +[protected]Mon-Sat 10:00 AM to 7:00 PM) Email: [protected]@jungleerummy.com Dec 06, 2017 Updated by Allah Angel In this reply it states"Your account was locked and funds were confiscated as per the "Fair Play Policy" which is detailed in our terms & conditions you agreed to at the time of registration. Link:- https://www.jungleerummy.com/termsofservice " But I have not agreed to their terms and conditions while registering. There is no such clause in their registration page as "by joining this website, you agree to terms and conditions". Please find the screenshot of entire registration page in attachment. Even their terms and conditions only saying about the offer free 25. Even after registering before playing cash games, they are not asking us to agree to their terms and conditions. Most website ask for this. So kindly check the issue. First of all, I have not played fraud. Now I am talking about their terms and conditions issue just for getting justice for me. Hope you find everything in order.   Verified Support Dec 18, 2017 Junglee Rummy Customer Care's response Dear Zainul, Greetings from Junglee Rummy. As we have already informed on your registered email-id and the multiple complaints posted by you, we did lock your account as we observed that you did not follow the terms & conditions of our website. The investigation report has also been shared with you. Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above. You rightly said, that you registered through our exclusive offer "Free25", which was valid till you were a "non-depositing user". Once, you started playing cash rummy games, the terms of service of the website automatically get implied. Again, we take the fair play of Online Rummy on JungleeRummy very seriously and if we observe any user not following the terms, as mentioned on our website - shall result in swift and serious action taken by JungleeRummy against the suspected user. We also tried to contact you multiple times on your registered mobile number, however, could not get through. You may share your alternate contact number so that our team can get in touch with you and explain the same details. Alternatively, you may also call us on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Thank you for your time! Team Junglee Rummy +[protected]Mon-Sat 10:00 AM to 7:00 PM) Email: [protected]@jungleerummy.com | |||
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User name saravananna
Greetings from Junglee Rummy.
We understand your concerns, however, every website has their own terms of service. Our terms are informed to you before registration on the link - https://www.jungleerummy.com/termsofservice - which specifies that we may request you to send us your deposit proofs if necessary.
The proofs you had submitted were not in line with our terms of service hence, our risk management team had given you the specific requirement in the first email sent on your registered email id. Also, we tried getting in touch with you multiple times, however, due to time crunch at your end, the communication given to you over the email could not be discussed verbally.
Please note that we are a leading rummy website, and your funds are only locked in your account till we get the required proofs, and your funds cannot be used for any other purpose. As you are already aware and mentioned in our terms of service, it is very important for us to understand the source of deposits into your account which helps to give a safe environment to all our customers.
As of now, since you had submitted the authentic deposit proofs - your withdrawal got processed on December 14th, 2017.
For further assistance, you may also call us on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM.
Thank you for your time!
Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: support@jungleerummy.com