Just Bake — Cake not delivered on my daughter bday

Address:	560068
Website:	justbake.in

Similar kind of experience I faced today. There was option to place order online but I wanted cake with cream, so I called [protected]/222 which is mention in hope page of just bake on 5th Feb . I ordered 1 Kg Black Forest for my Daughter birthday which is on 6th Feb and asked to deliver between 5:00 to 6:00 pm as I was not to buy directly from the outlets. I was busy in office and came home at 5:30 pm by that time still cake was not delivered, then I called to the same no's they said cake was already delivered., but i asked phone no of the delivery boy. when I called to that no they said it will be delivered with in 1 hour, then I asked form which location it will be delivered they said from Varthur, i was wondered becaused I stay in Kudlu Gate near HSR, then I asked whether you really deliver as its far away from Varthur, he said he will update in next 5 minute. As I didn't get any calls again i called them wheat is the status, they said we can't deliver and we discussed with customer care and they will give me call back. I was running out of the time and I called to CC after 10 minutes, they are asking for my address, which I provided earlier day. I lost patience and when u r going to deliver, we already placed order and they will deliver from nearest outlet. After 10 minutes from Begur outlet which is again far away from my location and they willldeliver after 1.5 at 8.00 pm.But by that time all kids are wating fro cake cutting and i said it will be too late and I want to escalate, then atleast they provide one no who is heading Just Bake bangalore ([protected] Mr kishan). He dint pick my called after multiple tries . So finally I went to HSR to buy the cake and still want to discuss with Mr Kishan, called again but his phone was busy and later he called me . I told him the matter and he said he will update in 5 minutes... I think that 5 minutes will never come for him.. I wanted to celebrate my Kids BirthDay in happy mood but I lost time ...unhappy

Even after compliant to Mr Kishan no use. I think for him 5 minutes never come ...

Some one as to take actions against them ... I don't know to how to proceed .. literally I was so frustrated .