3 KG DBC cake was ordered on just bake official website on 6 Aug 21, 11:50 AM and the order was confirmed. On 7 Aug 21, 10:45 AM. Now I receive a call that the cake cannot be delivered in the slot that the order was placed.
Reason given is that the order was placed in midnight and due to technical issue the order placed online was accepted and transaction was processed. I have been asked to take the delivery on from Yelhanka directly or cake will be delivered at 4 PM.
Leaving the customer in helpless situation due to some technical issues is not acceptable. I cannot take this cake delivery after the birthday party is over. In such short notices there is no other cake partners who can deliver a cake.
I have the order confirmation and the call recordings for this issue and will be raising this issue in consumer court also. Informing that customer that the website was changed last week due to which there were technical issues and giving wrong hopes to customer is just not acceptable and very disappointing.
If the delivery during this slot is not possible the website should not accept the order and money while placing the order so that the customers can look for alternates and not having false hope. This was a very bad surprise on a birthday from JUST BAKE. I demand a compensation for this last minute surprise.
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