Just Bake — ordered cake never reached the menu, poor customer support service, no refund received | |||
On 7th october 2018, i placed an online order for "german divinity small" on the just bake website. I had ordered this for my younger brothers birthday who lives in mangaluru and as i couldn't be there in person. Immediate to which i received the below following message: "thank you for shopping at just bake, your favorite cake house.. Your order id is jbwsd0048725 Product name: german divinity small cake Quantity:1 Total price:" Later sometime received the branch details where my ordered cake would reach/ prepared for delivery: "hello, your order jbwsd0048725 is assigned to justbake counter. For any queries, kindly call [protected]" Soon i tried contacting the above number to check on the status of my cake but the store manager denied on any such ordered reaching them. I handed my order number to him so that he could clarify with the head office. After several calls & whatsapp messages to the just bale customer support number i. E. [protected], they confirmed on the cake reaching the branch. But the picture was different at the end. And in this confusion my cake never reached. Later i tried a lot to communicate to ask for my refund but there was no response to my emails or phone calls. It was a very bad experience with online cake order, i am looking forward on way to get my money back if anyone could help me on any suggestion would be great. Was this information helpful? | |||
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