Just Bake — Very bad service of just bake

Sir,
I have ordered cake from your justbake for home delivery on 16/09/2020. It has been acepted and also order is confirmed but while delivery on 19/09/2020 i dint get home delivery. The order received store person is telling me to collect the cake from the store.
If youre unable to do home delivery means why you are giving confirmation for home delivery.
Its too despotinted me for our day we dint recived cake and also not able to celebrate the birthday.
Very bad service of just bake and