JustDial.com — complaint against justdial unauthorized ecs deductions & non-resolution of service termination

Dear Consumer Forum Team,

I am writing to formally lodge a complaint against JustDial for misleading commitments, unauthorized ECS deductions, and failure to provide a resolution despite multiple requests.

Complaint Details:
• I registered my business, Vaani Photography, on JustDial and made an initial payment of Rs. 2, 360 on August 1st for a trial listing.
• At the time of signup, I was promised that the ECS mandate would start only after two months and that I could terminate my contract at any time.
• However, despite my business no longer being operational, JustDial has not canceled my ECS mandate and continues deductions.

Issue with JustDial’s Customer Support:
• I have raised over 50 complaints regarding this issue, but each ticket is closed within an hour without any response or resolution.
• JustDial’s failure to address this issue and their unethical business practices have caused unnecessary financial loss and distress.

I kindly request immediate intervention to:
1. Cancel my JustDial ECS mandate and prevent further deductions.
2. Close my JustDial account permanently.
3. Investigate JustDial’s unethical practices of false commitments and lack of customer support.

My Business Details:
• Business Name: Vaani Photography
• Registered Mobile Number: [protected]
• Email ID: [protected]@gmail.com