JustDial.com — ECS Mandate wont stop after multiple calls

I had placed a request to stop my ECS to Justdial in September. They said that I had serve a notice period of 90 days. This was the mail that I received from JD -
‘Dear Customer
We have received your ECS Stop request on (15/09/2021) and we have accepted your notice for termination of ECS. Your notice period ends on (15/12/2021).’
I did that and called them again in December. The ECS dept executive said that you should’ve called in November, now you will have to do another 90 days. I argued regarding the same so she said she will change it to 30 days. I called back multiple times after 30 days. They won’t connect me to the ECS dept.
I was not charged in January for the same so I thought they have stopped the ECS mandate. But today I received a call that my payment to JD wasn’t successful and I have to do it manually. I told them the notice period is over. The reply was ‘another 30 days’.
I told them that this is high time and I will take this to consumer court. The reply was ‘sure, you can do that.’
I would really appreciate if someone helped me out in this scenario. I have no hopes from JD anymore.
Was this information helpful?
No (0)
Yes (0)
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2022
JustDial.com Customer Care's response
Hello Jagdish,

We are sorry to hear that you have a concern in your contract.

Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you.

Regards,
Team Justdial.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    JustDial.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    4242
    Pending
    1859
    Resolved
    2024
    JustDial.com Phone
    +91 88 88 888888
    +91 22 6160 7080
    +91 22 6677 9999
    JustDial.com Address
    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
    View all JustDial.com contact information