[Resolved]  JustDial.com — Our position dragged from 1st three positions to away from 25th position even doing a better contract with just dial

Address:

400092

Reminder 1
Dated : 03/06/2017

To,
Just dial limited,
Palm court building m, 501/b,
5th floor, new link road,
Besides goregaon sports complex,
Malad west, mumbai – 400 064.

Sub :- our position dragged from 1st three positions to away
From 25th position even doing a better contract with just dial.

Ref :- kindly refer to our contract dated 25/03/2017 for amount
Rs. 76161=00. Copy attached herewith (Page no. 1, 2, 3) &
Old contract invoice no. Q[protected]ra, instrument type
– 001188, net amount rs. 56333.91, instrument amount rs.
63657.00. Copy attached herewith (Page no. 4, 5)._

Dear sir,

Kindly refer to email dated 31/5/2017 sent to you. Next day we received a call from your office saying that our problem will be solved within 24 hours. Since 4 days have passed, no satisfactory reply has been received from your end.

In the contract it’s very much written that position of our advertisement of our clinic / doctor will remain always in the first 4 position in all over mumbai.

But unfortunately from the last one month we have seen that our position in mobiles in mumbai in any pin code at any locations it is always beyond 25th.

Pls note that at the time of contract of rs.76161=00 your salesman mr. Jitendra kapoor (Mb. No. [protected]) has clearly told us that this hefty amount is because that we will be getting priority positions (First 4 positions) all over the mumbai, in all medias (Mobile app, website, wap, phone, smc etc.)

We are well known sexologist in mumbai in all sexologist related sites like lybrate, practo, google, etc... We are always at first 4 positions.

Then how it is possible that in a just dial we are beyond 25 positions??

Please refer to your contract no. Dtd 25/3/17 for rs. 76161=00, copy attached herewith from page no. 1, 2, 3. Please note that even there also you have mentioned that the ad will be displayed in your various medium like mobile app, website, phone, wap, smc. (Please see page no. 1) & again please see 1st para of page no. 2. Then please tell us that why our ad is seen at 26th position in mobile app??

Please note that in our old contract of rs.63657/- dtd : 15/9/2016 in many of the pin codes in mumbai we were always in first 2 positions in just dial in mobiles. You can verify this. How is that possible after paying such a big amount you have dragged our position to first 2nd to 25th position.

From last 10 days we are doing follow ups with mr. Jitendra kapoor (Mb. No. [protected]), but we are not getting any satisfactory reply, & now he is not picking the phone.

Further we would like to bring to your notice that many of the doctors those are very little known in mumbai, they all are above our position in just dial in mobile.

We are very much disturbed & unhappy with this act of yours. Please clarify this issue as early as possible.

From
Kaya kalp international health clinics
110-c, lancelot chsl, opp. Kalyan
Jewellers, s v road, borivali west,
Mumbai – 400 092.

Ph :[protected]/3939/[protected] / [protected]

Email :- [protected]@rediffmail.com