JustDial.com — Refund Contract amount

I want to register a complaint against JUST DIAL. JUST DIAL sales person sold me a package giving me half information.
1. I asked for a 3 month package. He told me that he will stop it after 3 months. For this he charged me around 10000 rupees. 2 months advance and one month ECS.
Logically if I am buying a package for 3 months, I should be charged only for 3 months.
2. Regardless of paying 2 months advance and 1 month ECS, every month my ecs of 3540 is getting deducted. So by the end of 3 months I would have paid more than 20000 for a period of 3 months. As per customer care, that advance amount is adjusted only if I continue the services for 10 months which I do not want.
On top of that, the sales person now says "do what you can" after selling the package.
All their leads are fake and just dial people only. I was shocked when I called one of the leads and he said he is from just dial for which I have all the chat proofs as well.
Had I bought the package myself from their website, I could understand my mistake ..but I called up their customer care which further connected me to their sales team. They are just befooling people and nothing else.
Please help in getting the refund of entire amount around Rs 14158.
Also I have written multiple mails to them to stop my ecs.. they say that their ecs team will call in 48 hrs which I never get. I still chasing them like anything.

They are looting hard earned money of people
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JustDial.com customer support has been notified about the posted complaint.
May 01, 2023
Updated by MonikaMalik0710
Total amount I would have paid by month of May is 17697. I also ask for a compensation from the company for mentally torturing me with their bad responses. I ask for 25k and want to ensure this is not done with gullible people who really working hard to earn that money and such fake companies take no time in looting that hard earned money.
Verified Support
May 03, 2023
JustDial.com Customer Care's response
Hello Monika,

We are sorry to hear that you have a concern in your contract.

Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you.

Regards,
Team Justdial.
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    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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