JustDial.com Complaints & Reviews

Hi. This SR DRIVER AGENCY has taken Rs 5500/- as a cheque for the contract signed for providing the driver . And later given Rs 5000/- as an advance for the driver.

Later proper service wasn't provided and the contract for cancelled in mutual understanding where in Mr. Raju was to return an amount of Rd 8000/- out the Rs10500/- and hasn't refunded even one rupee. This issue is going on from March 22nd 2017. Plz see that he refunds immediately.

As i had spoke with on of the member of justdial, i told them i need to stop the service of yours still they are troubling much this is the complain for the same as from past 6 months i called your complain service twice still i didnt got any feedback, after this i don't want to pay for your service kindly note it and stop my business details from your services thank you

I did call just dial on 11th april 2017 to get some numbers of international courier. Which the agent very efficiently did the needful. Once i hung up my phone of continuously receiving call back to back. Where i would have received approx 55 calls in 40 mins. All these calls where from different courier service agents who provide international courier service. When i exquired from one of them how come they have my number. I was given to...

Sir,
I am introducing myself as the proprietor of progressive enterprise. I have been cheated by a well known advertising company, just dial through its representative.in the middle of the january one ms. Rajashree dey rang me and offer me for the registration of my firm with just dial for the advertisement of my firm through their company. She requested me for an appointment with their (Your) representative so that he could explain me how just dial works and how my firm would be benefited if tied up with just dial. She also told me that the representative would explain me the procedure of the dealing. I fixed a time accordingly for next day.
Issue no.1
The representative of just dial mr. Subhankar dutta came to my office. He informed me about the “package” and explained me how it works. He told me that price of this package for one year was around rs.25, 000/-. I could not remember the exact amount right now. But i told him it was quite expensive for me and being a small entrepreneur i could not afford such an amount.
Then he offered me to go for a lower amount of rs.6, 900/- for only three months, against which i had to pay rs.2, 300/- per month. He suggested me to consider these three months as a trial run and if i get business out of their leads from these three months and it satisfies me then i could continue the same for next nine months. To me this suggestion was seem to be viable and logical. Mr subhankar told me that to avail that offer i had to give him a cancelled cheque for starting ecs for those three months along with another cheque of rs.6, 900/-. When i asked him why they take that cheque of rs.6900/- once i was giving him the cancelled cheque for ecs, he replied “it is taken as a security cheque and if you don’t have sufficient amount in your account and the ecs bounces then the security cheque will be encashed against the charges of those three months”.
On 28.01.2017 in the morning mr. Subhankar dutta came to my residence at behala, took a cancelled cheque and a cheque of rs.6, 900/- from the current account of my firm progressive enterprise. I got a “customer receipt” vide no.[protected]. I was told that i would receive an invoice through e-mail later from just dial. That very day i got an e-mail from just dial confirming that my firm “progressive enterprise” has been listed with justdial.com. (Copy attached)
On 31/01/2017 i got an e-mail from an e-mail id “[protected]@justdial.com” (Copy attached) the matter was as under:

“this has reference to your auto renewal monthly contract in the name of (... Blank...)
Thank you for the advance amount of rs 6899.[protected] & monthly ecs amount of rs 2300
Please note, within 21 to 60 days of signing contract, the first ecs of rs 2300 will hit your bank account.
Subsequently every monthly around the same time the next ecs would hit your account.
The advance amount will be adjusted against your tenure.
For any further queries, please contact customer support at [protected].”
First of all, i did not give that representative of just dial rs.6899.[protected], it was only rs.6, 900/- and was paid by cheque.
Second thing, the cheque of rs.6, 900/- was taken from me as a security cheque not as an advance. That cheque was supposed to be liquidated against the non clearance of all three ecs. But after few days when i got the bank statement it was observed with great surprise that that cheque of rs.6, 900/- was liquidated and at the same time they started to debit my account by rs.2, 300/- per month by ecs!
Next is more offensive. As they wrote above –“within 21 to 60 days of signing contract...” there was no such incident of “signing of contract”. Just dial didn’t send me any contract / agreement paper as hard copy or soft copy for my signing. Just dial provided a link named “terms of service” through one of their e-mails from where i got a write up on the terms of service.in the last point, point no.29, it is clearly written that “the contract is executed in duplicate and the advertiser has retained a carbon copy of this contract, both copies constitute one and the same contract.” but in my case nothing happened in this manner as i told you above.
(Copy attached)
I wrote several times to the kolkata office of just dial through e-mail at [protected]@justdial.com and wanted to know since as per their proposal / commitment i went for a three months trial run and it would cost only rs.2, 300/- per month, then why they have encashed the cheque of rs.6, 900/- when it was taken as a security cheque. Security cheque is to be liquidated only when party fails to pay the monthly instalment. More over they treat the amount as an advance! Why such type of cheap & mis-selling is observed from a widely known company like just dial?
Surprisingly each and every time i received a reply like “our processes are currently undergoing changes. Therefore, if you have any query regarding your contract, we would request you to kindly visit the below link and register your query here.” the “link” provides a very small space to lodge a complaint. Sir, just for checking, if you write to this mail id you will certainly receive a same reply.
In the mean time one mr. Satya narayan shaw rang me from [protected] and wanted to know the feedback about the deal with just dial. I told that gentleman regarding this unwanted incidence. He told me clearly that there is no system of such type of three months dealing. The package executes at least for one year and nothing less than that.
Then on 29/03/2017 i lodged a complaint through email to just dial’s two mailing address – [protected]@justdial.com & [protected]@justdial.com. (Copy attached)
On 29th march, in the morning around 11am mr avinaba samaddar, customer service executive, just dial rang me from his office (Ph. No.[protected] and wanted to know about my grievance as i complained against their misselling. After listening in detail, mr samaddar told me that some one from his office would talk to me regarding this matter. He also mailed me and advised me to share various sites and links to clear my “query”. I clearly replied him to treat my mail as “grievance” not as a “query”.
After some days one person from just dial kolkata rang me and wanted to know about my grievance. I told him everything what happened to me. That person told me that there is no such system/ package in just dial which is less than a tenour of 1 year. He took that sales manager on conference. The sales manager was denying his 3 months proposal and he was blaming me that i could not understand his proposal. When i asked them about the contract which we supposed to sign, the other person who rang me that the receipt is all about that contract as the terms & conditions were written at the back side of that small paper. I was surprised and checked the receipt and first time i noticed those terms & conditions on it. It was clearly mentioned there that the advertisers have to give a 3 months prior notice to stop the ecs.
Issue no.2
Initially just dial was forwarding me the telephone numbers of different labours / mistiris who were searching for their job under the contractors. After lodging complaint against such type of leads over the phone this type of practices were stopped. But now surprisingly, more than 95% of the leads are peculiar in style. Almost in every cases either it is said that“this user prefers to be reached via email and searched for your business related categories on justdial's website / mobile.”
Or it is written “this user searched for your business related categories on justdial's website / mobile. You may click on the link below if you wish to communicate with the user.”
http://jsdl.in/VQTS-1r2fa34 (Copy attached)
There is no way to interact directly with the customers as well as know their requirements. A phone number like 98*789 is shown on the lead which is useless/ worthless. Some time the leads begin with name or sometime even without name. Out of 100 around 4/5 leads consist of phone numbers. (Copy attached)
It is clearly understood that it is just dial’s business strategy to make people fool and earn money by unfair means. I believe some people may not like to provide their phone no. S to avoid continuous call from the vendors/ parties. But that doesn’t mean they take the chance and supply all the rubbish / fake leads against my money. All most in each & every case i have to submit a write-up when i get any e-mail from their lead and when there is no phone number, no e-mail id i have to use their above mentioned link where not more than 160 characters are allowed. And till this date not a single customer responses to my mail nor to our phone numbers. From this i doubt that using their huge database just dial is making fool their customers.
Sir, just try to understand the game is playing by just dial. The cunning trick is lying behind the amount of rs.6, 900/-. They are placing an offer /option of 3 (Three) months duration before the party who are not interested to go for one year and spend the amount what just dial fixed for that full tenour. Instead they offer a false proposal of three months ecs system and take a cheque of rs.6, 900/-, claiming it as a security cheque. Like me, on good faith, the customers are being trapped. Ecs starts, the cheque of rs.6, 900/- is encashed, an overall rs.9, 200/- is debited from the account of the customers at the very beginning of the “deal”. Once trapped, the customers can not retreat from this position.
I want to stop this ecs and get return my amount of rs.6, 900/-. Please advise me.
Sir, please take a strong action against just dial so that, in future, they can not cheat the consumers / customers and can not play with the money of small entrepreneurs like us.
Thanking you,
Yours faithfully,
Partha dasgupta
Proprietor of progressive enterprise

Please take a step. Share your story and sign the petition:

Stop Just Dial's ECS Payments

https://www.change.org/p/delhi-justdial-com-stop-just-dial-s-ecs-payments?recrui...⇄

Hi All,
I am Pranshu Agarwal and I registered my business on just dial in mid March 2017. As per the executive that visited me (named Deepak), I can avail the facility (get leads) for 3 month on a payment...

I searched justdial website for TV Repair. Found one contact address on their website contacted him. I paid 9k on 29th Jan2016 for repair of my Panasonic TV. He said he would come down to repair it or return my money back even if the repair doesn't work. He later canceled to do the job after stalling it for months together and said he will pay back the amount. I am waiting for the money back for almost a year now. I saw reviews on Just dial and consumercomplaints.com about the same Guy/company having cheated many people of money and not doing the job.

The same Guy/Company is changing his company name and number when he gets bad reviews to find new clients to cheat.

When I called Just Dial to report the fraud. Initially I was only interested to report a fraud happening on their website, but they said if the fraud has happened through their site they would refund it. They said I would get a call back from concerned dpt or call back to get connected to them about it. I called back and they connected me to user experience dpt who is saying the company was listed on just dial as free listing and just dial cannot do anything to stop these kind of frauds.

Why do just dial advertise these people without checking back on these type of frauds? even though I tell them my experience or it is clear from the review people have given in the website. We are not making a passing comment in the review giving our contact details to track us back.

At the outset, let me convey that i feel sorry that this issue had to be bought to your attention. But the matter is such, that iam helpless!



Here is how iam being harassed by your staff-



Iam akshay shukla sole proprietor of m/s ashiana properties & costruction (‘entity’). I bought a combo plan (Plan 1) of rs. 5802/- from your company on 22/03/2017.

Your representative, mohd umar, came to my office in person on 27/03/2017 and offered another plan (Plan 2) rs 3009 per month for 1 year, under which my entity’s name would be shown on third place when searched on just dial.

Your representative offered me to quash my plan 1 and adjust the amount to buy plan 2. He asked me to pay rs 2246 more in addition to already paid amount of rs 5802 earlier. So in total i paid rs 8048 as two month advance.



So on 27th mar, i paid rs 2246 more by paytm. Invoice for same is enclosed.



To my utter shock-the representative again came back on 3rd april’2017 and stated that the said position is now available for amount rs 10, 000. He further stated as we are old clients, he can offer us same for rs 8000 at discount. So the earlier rs 3009 has become rs 8000!!!


The executive said that the plan 2 earlier offered to me at rs. 3009/- is a technical error and same is now for higher price. When i spoke to the manager, he said now nothing can be done. They are ready to refund my all amount, for which i absolutely disagree and as promised by the just dial, i want plan 2 activated at the offered prize with immediate effect.

I strongly believe this is clear case of misrepresentation of facts and absolute case of cheating customer.

I hope my concern will be taken seriously and resolved at the earliest, without further escalation to appropriate authorities.



With kind regards,

Akshay shukla

[protected]

I have used Just dial services to service my refrigerator. The company referred by them did't complete the job and took away my money. I called just dial who took the supplier in conference. Supplier clearly told them he wont service my needs inspite taking full amount nor will he return the money. I asked representative from Just dial what type of vendors or suppliers they are referring to the people???? and the answer was... its our choice to use just dial or not..!! and they can't black list or take any action against the supplier to prevent cheating to other customers!!!

IT SEEMS JUST DIAL IS USING CORRUPT AND SUBSTANDARD VENDORS DUE TO WHICH MANY PEOPLE ARE GETTING CHEATED..!! I'M OFF JUST DIAL FROM TODAY... OTHERS...BEWARE!!!

Hi sir,

I took just dial service 10 days back to get leads to my business.

While taking the package for six months they promised me :
- the course listing is updated based on my priority
- minimum enquiries based on last year results
- pincodes selection based enquiries

After taking the subscription i am calling form last 1 week.
No just dial employee could able to solve the above issues.

I tried to withdraw contract but there also getting error.

The just dial brokers are not having minimum sense how to satisfuy customers.

Subhash,
[protected]
Akshara software technologies,
Koramangala

Sir,
My name is nikhil, i found my mobile number ([protected]) is wrongly entered in your just dial site. And this mail is for removing the same. Please take care of this complaint.

https://www.justdial.com/Ernakulam/Advnikhil-Kakkanad/0484PX484-X[protected]M2X9...⇄

"adv. Nikhil, kakkanad, ernakulam - lawyers - justdial"

Thanking you,

Nikhil

It seems they create fake leads and inquiries

So don’t buy there subscriptions

It used to good till 2014/2015

But Now all leads and inquiries doesn’t convert

They send one inquiries to 20 peoples

For Example If you asked for Inverter on Justdial’s No they will send your number to 20 people who provides Inverter s and Batteries so chances of converting leads is very very slim

I have been following up with the sales person - Ashish Mantri from Pune for past 1 month to stop ECS since I havent got any correct lead. Begging this person Ashish from 3 March 17 on email and phone but no response to stop ECS. When i signed a contract, I was informed that we can terminate the contract in 3 months but he is not giving any response now. Their customer care is sending standard script in email response.

My businesses listing key word is wrong. Please edit the listing. my listing is as follows.
Teacher Training Institutes
Kindergarten Teacher Training Institutes
Montessori Schools
Montessori Equipment Dealers
Institutes For Online Montessori
Teacher Training Workshops
E Learning Pre School Teacher Training
Montessori Teacher Training Institutes
Nursery Teacher Training
Nursery Teacher Training Institutes
Pre School Teacher Training Institutes

Dear team/anuj,

Justdial is not stopping my ecs as i dont want to use the service. My business closed in aug2017. I informed them well and now they are denying. I was initially informed that this is a contract for 1 year, but the ecs payments kept going for following business:

Hydro gym and boxing club
A unit of diy entertainment private limited
101 ss plaza
Sector 47 gurgaon
[protected]

Ecs payments - rs 1864 & rs 200 on 7th of each month.

At the time of paid registration with justdial, mr rastogi even told me that the registration can be cancelled any time when i want to stop the service to sell the service.

Now when i asked to justdial to cancel my registration and stop my ecs they told me that the minimum contract period is 1 year and it could not be stopped for this much period and they are forcing me to use their service. They are not stopping my ecs.

However i have informed anuj from accounts that - my business stopped it's operations from 31st august 2016. It's been almost 8 months since the business is over. After a huge loss in business, your company might be feeling proud to cheat people with tricky sales pitch and assurances for support - but the kind of inconvenience you people cause to innocent customers will make justdial payback some day.

I have all the call recordings requesting to cancel this ecs manadte.

If i don't get refunds for 8 months i am charged extra. I won't hesitate to go legal way.

Stop ecs payments immediately and give me my money back.

Nidhi chhikara
[protected]
[protected]

I've recharge my number [protected] but I havent received any order..kindly please recharge my number as soon as possible because it's urgent..can you do it now it's important ..I've recharge of an amount of 99 though debit banking from bandhan bank of india.. Please Kindly recharge my number now it's a request.. Thanking you
Merilyn
Shillong

Justdial is giving Fake Leads to their Registered Vendors and i am one of them, They make a excuse now that we cant stop ecs before 9 or 10 months. When i have send them mail again and again then they represent my ecs before 15 days of billing date without contact me. I paid them 28, 000+ still they are bothering and harress me to pay continue money. When i will call their Customer Care, they will say mam it's your fault, we are giving you customers but you are not able to convince them infact most of the nos are switched off, most of says we inquired before two months ago, some are vendors or manufacturers, some who want job. Please help me out and save my account and money.

As per agreement the just dial has cheated with me. So as per my complaint stop ecs immediately and refund my money. From 1st day from agreement you display my name wrong. Its service.com but on your side servicecom. Why should pay if your unable my name correct & for that i call and email many times with document to yours consult dept.
I really request you stop ecs immediately other wise i case against you & your team.
Yesterday from your consult dept mrs pooja called me and her language is not good. So please stop ecs.

My complaint no 717218 this is not solve properly. So i don't have any interest in your company and there fake leads. I want ecs cancellation confirmation my email only. I am not interested to talk your unprofessional employee.

Sayeed traders
Listed business no [protected]
Is been contracted in 2014
After 6 months not satisfied with the services. request to stop the service and the service is stopped because am not running the business
It is been continued again from last 6 months with out any intimation my Ecs us been hitting continuously
I request u stop my Ecs and return my amount because I am not in that business

​​
​Hello Justdial,

After raising my concern to stop ECS on 7-mar-2017 through an email to justdial​, till now my concern is not resolved. Congratulations to the Justdial team for dodging my concern by trying to convince me with irrelevant reports generated by your system. Mrs Annapoorna was assigned as the concerned person to address our issue. But she being an irresponsible person, just hangs up on me saying that she will call me back within 30 minutes. And this 30 minutes has extended to 25 days.
Myself being an entrepreneur is very difficult for me to stand behind you guys everyday to get my concern resolved. I cannot waste my precious time on such petty matters because I too have a business to run. When I already made my request so clear to you guys, why do you keep dodging my concern. Meanwhile you already deducted this month's fee of Rs 9048.

Company: Sri Lakshmi Engineering

Hi,
I am from Exide jr battery .from Sri Nagar Colony I have taken a contract 3 months by sale excutive person vicky . my contract amount is 11400.i told I will pay by 2 cheque he excepted then I have given the cheque date 30 he agreed then 1 month I got excellent leads and in 2nd month I got leads but it is waste of leads every customer is telling I have already contract other person thank you he is telling after I have for just 5 times then also I have not got any leads then I went begumpet to the customer support I meet with prajit I told him everything then told me that I will stop your ECS in 2 days and I will take letter he told he taken then after 3 three again I went to customer support he told I have told my complaint team manager she is not responding he told then I talk with the manager she told that she will stop the ESC and refund letter taken then I have call 4 to 10 I have call but some other persons ar telling that she is busy she cantact afterwards but she is not responsible for his duty.
Sir,
Please kindly take a action