Justeat.in — Justeat Sucks big time!!

Address:

Bangalore, Karnataka

I had placed an order yesterday, the 9th of June 2015 (#2370585), and specifically mentioned that it had to be delivered the next day (10th of June 2015) at 12:15 PM. It was a pre-order for my mom's birthday party. I even paid the full amount in advance. But alas, 12:15 PM came and went, but no news from the respective restaurant. Upon calling the JustEat call center at 12:20PM, I was told that the order had not been processed and sent to the respective restaurant even. I demanded to speak to someone senior, and the first attendant (a woman) told me that I would get a call in 5 minutess. Upon not receiving the call, I called back again, and I was told (by a man this time) that someone senior had called me already (though I received no such call), and when I told him that I received no call, he simply hung up. Pathetic!! If this is how customer centric they are, I'm not even sure why people use their service. Going forward, I would prefer using FoodPanda to JustEat anyday, and would recommend the same to everyone on my social circles. What was the point of pre-ordering and paying in advance if these neanderthals can't do very simple things right? Sadly, it looks like JustEat doesn't give a JustDamn!! Pathetic experience. Please share this with your near and dear ones so that they also get to see how 'great' JustEat services are!! Hope their business shuts down soon!! JustEat should go JustExtinct!! FoodPanda over JustEat anyday!!