Kapil's Salon & Academy — rebonding not done right - kapils salon, borivali

Address:

400068

Rebonding not done right -

I have been visiting kapils salon (Borivali branch) for hair straightening since last 6-7 years now. I did my first hair straightening at kapils in 2012. Result was good and so i went in for straightening the second time in 2013 but the same person left the salon and this time it was done by their trainee hair stylist anagha. She messed with my hair and straightening was not done right, i could see visible waves in my hair and when i mentioned about the issue immediately after a week she went ahead and did the entire process again.in 2017, my hair straightening was done by rajesh and he was really good. So, when i walked in this time on 28th aug 2019, i asked for rajesh but even he left the salon and the only person who was available was once again anagha but this time she introduced herself as senior stylist (Totally fake). She convinced me to get the rebonding done with additional cost for steam pod ironing and olaplex and my husband agreed to it since we wanted best results. She even mentioned that i remember you were not satisfied with the results back in 2013 and we had to redo the entire process. I had no option but to get it done from anagha again. Within a week, when i went for a hairwash, i told her that i see a wave at the backside but she so conveniently explained it to me that wave should disappear when you wash your hair and i was totally fooled. It was my bad that i didnt complaint right away and now within 2 months my hair is all frizzy and waves have become more intense. Recently i contacted salon again and their manager poulomi checked my hair and she told me that there is nothing she could do about this since its alrrady been 2 months now. I told her to ask anagha if i mentioned about the waves the very next week post treatment. She clicked some pictures and told that she will get back to me on this but it has been a week now and i still did not receive any response from her. They take no responsibility of what happened and just give fake promises before you pay. Their prime agenda is to fool people with fake offers and products which are not worth the money. Anagha didn't even come into the picture when i was discussing this issue. She is not at all experienced and this is the second time she messed up with my hair. My hair is all frizzy and wavy at the crown area and also at the back. I spent over 20k for this treatment and definitely not worth the money.
I hope whosoever reads this review take these points into consideration as each and every word written here is true. Think twice before visiting kapils salon. They don't have any experienced staff left with them.
Also, poulomi (Manager) writes google review on her own by using clients profile. She did this in 2017 but i agreed about rajesh because he was good.. So i never questioned.
But if you see too good reviews about someone from kapils, just remember they are all written by the staff itself and not client.
Beware!