Kapil's Salon & Academy — unprofessional service by manager- trupti rani

Address:

Bangalore, Karnataka, 560066

I was been to kapil's Bangalore branch from the past 3 years,
Recent changes made by them have relocated the store location which is very good, good place,
However support and crew eveyone has been changed, previously person named raman was very good and polite, there are no old stylist, and everyone are new they charge you for everything, the new manager named Trupti rani, don't trust her or go with her words, she was forecedull making us to take unwanted service and was promised one amount before service and after the using the service bill would be more than what was told, then if we asl that she was very rude and unpolite, being to kapil's for 3 years, that one day with the new manager made it felt like not going back to kapils again.
And very important note
I'm holding the membership from 3 years, this new membership i had nothing availed, when i asked to avail those treatment on a week day where salon is empty, tripti and her support staff replied back there is no time and no stylist to that now, here changes the game and when we used some expensive services which was not on the membership the stylist took more than 2 hours on that for a normal service,
When billing it was huge amount close to 16k and none was availed on membership card, when asked them why, Trupti replied back that membership card is waste, like seriously is that a reply from manager.
She also told that membership card is of no use, then why do you have a membership card worth of 897 for a year, I had to pay 16k inspite having a membership, and she was always on her personal phone when ever I saw her and playing around with the support staff, no professionalism, way to unprofessional,

I would seriously not recommend kapil's going further, if you go to salon for plan of 2k and your bill would be 20k just because of manager becoming a marketing lead just to earn money when asked for a discount or membership service, she on the face refused it, very rude.

I would like have a serious action on this support staff and especially Trupti rani for being very unprofessional. She very rudely told at the end to go and write about me anywhere.
And after left a Google feedback she called me immediately and asked why that kind of feedback was provided when you can't afford.
Very rude.

Regards,
Nikil Yadav G