Karbonn Mobiles — A5 Karbonn Smart Battery not available in market and supplied from your service centre is defective

On 12th August, 2012 I purchased one karbonn A5 Smart for Rs.5560.00. The set is completely OK till date. The only problem is its battery of 1420 mAh has gone exhausted. After thoroughly enquired from the market as well as Service Centre no one can provide me a Battery for the same since January 2015. In this I contacted your customer care number from where it was assured that your esteemed organization will provide me a battery through local authorised service centre by submitting atleast 50% of the battery price. In this 06th Feby, 2015 I booked a battery through your authorised service centre at Kanpur, U.P. M/s. A.S. Enterprises, 117/N/887, Tulsi Nagar, , Kanpur by depositing Rs.200.oo in cash. On 19th of March, 2015 I have been delivered with a packed battery which was fitted and shown me that it is working. But on 17th April, 2015 I noticed that my said new Battery was charging but failed to start the phone as it could not store the charge. To my satisfaction I make a try with my older battery which was completely OK except it can not operate beyond one hour or so. Hence I understand my set is completely OK and contacted your authorised service centre, M/s. A.S. Enterprises. Kanpur who informed me that though it was supplied from the company itself through them, there is no guarantee or warranty for a single day and thus they are unable to undertake any liability for the same. At the most if I bring the set to them they can have a check. On the above context. it seems to me that I have been cheated/robbed by your authorised service centre M/s. A.S. Enterprises, Kanpur. Moreover I have lodged one remedial complaint on[protected] online, but till date there is no response from any corner either from you or your authorised service centre. Hence I request your goodself to look into the matter at the earliest and arrange for remedial or otherwise instruct thereon to redress my grievance and keep my set in vogue Yours faithfully, ABHIJIT DUTTA [protected]@rediffmail.com, [protected]@gmail.com. Mob.No. [protected]