Karbonn Mobiles — Not repairing or replacing my mobile which is still under 1 year warranty

Address:

Nagpur, Maharashtra

I had purchased a karbonn A29 moblie with imei no[protected]****** imei no[protected]****** on 15th august 2014. Today(4th August 2015) i visited karbonn service center in nagpur, maharashtra which is om mobile at sitabuldi area in nagpur. They checked my handset and said the touch has gone bad so i asked them to cover it under warranty. Previously i had the same issue once and they covered it under warranty. That time it took two and half month to repair my mobile after many emails and visits to the service center. But this time they checked their system and said the model A29 is in END OF LIFE state and they can not repair it under warranty even the device does not have any physical damage and with the Karbonn warranty seal intact. So i asked them to give me some written proof of denying my warranty and they refuse to give any. Immediately i called the karbonn toll free number and loged a complaint that if karbonn gives me 1 YEAR STANDARD WARRANTY on my mobile which will stand valid till 14 th August 2015 then Karbonn mobile should give me REFUND, REPAIR, Or REPLACE my mobile which is still under standard 1 year Brand warranty. I also got the mail from Karbonn mobile customer care and they said they can not give service to me. So kindly look in this matter immediately. Awaiting for your precious timely response.